Cloud Telephony & Voice
BizPlus IVR
BizPlus IVR gives every caller an instant, intelligent response — routing them to the right agent, capturing intent automatically and logging the entire conversation against the customer record.
Never miss a call. Never repeat a question.
- 0
- Missed enquiries
- 38%
- Shorter handle time
- 6 sec
- Average answer time
- 12+
- Supported languages
Modules
Everything inside BizPlus IVR
Cloud IVR and contact-centre platform with smart routing, multilingual voice menus, call recording, AI voice bots and CRM screen-pop.
Multi-Level IVR Designer
Drag-and-drop call flow builder with nested menus, time-of-day rules, holiday handling and fallback paths.
Smart Call Routing
Skill, language, territory, round-robin and sticky-agent routing with priority queues for key accounts.
Recording & Quality
Full call recording, transcription, keyword flagging and agent QA scorecards with searchable archives.
Missed-Call Lead Capture
Missed-call and toll-free campaigns that instantly create a CRM lead and trigger a callback task.
AI Voice Bots
Speech-driven self-service for order status, balance enquiry and appointment booking with graceful agent handoff.
Agent Softphone
Browser-based WebRTC softphone with screen-pop, disposition codes, hold, transfer and conference.
Outbound & Campaigns
Predictive, progressive and preview dialling with DNC compliance, voice broadcast and SMS follow-through.
Live Wallboard
Real-time queue depth, service level, abandonment rate and agent state with historical trend reporting.
Also included
- Virtual, toll-free and DID numbers across India
- TRAI-compliant with DLT and DNC handling
- Sticky agent so callers reach who they know
- WhatsApp fallback for unanswered calls
- 99.95% platform availability
- Screen-pop into BizPlus CRM and Trio HIMS
Technology
How BizPlus IVR is built
Documented properly, so your own IT team can review the architecture and the operating model before you commit.
Telephony
Backend
Voice AI
Frontend
Infrastructure
Integrations
Connects to what you already run
Pre-built connectors plus a documented REST API, so nothing in your landscape has to be replaced just to adopt this.
Industries
Running today in these sectors
Configured with sector-specific masters, document formats and compliance rules out of the box.
- Healthcare
- BFSI
- Education
- E-commerce
- Real Estate
- Travel
- Logistics
- Government Helplines
Editions
Straightforward pricing
Indicative list pricing. Final quotes depend on user count, modules and deployment model — and we will always tell you which edition you actually need.
Launch
Virtual number and IVR basics.
₹2,499/ per month
- 1 virtual number
- Up to 5 agents
- 2-level IVR menu
- Call recording (3 months)
- Missed-call capture
- Basic call reports
- Email support
Growth
Full contact centre for busy teams.
₹7,999/ per month
- 3 numbers included
- Up to 25 agents
- Unlimited IVR levels
- Skill-based routing
- WebRTC softphone
- CRM screen-pop
- Live wallboard
- Outbound dialler
- Priority support
Enterprise
High-volume and regulated operations.
Custom/ per month
- Unlimited numbers & agents
- Everything in Growth
- AI voice bots
- Call transcription & sentiment
- Dedicated SIP trunks
- On-premise or private cloud
- 99.95% SLA
- 24×7 NOC support
All prices exclusive of GST. Implementation, migration and training are quoted separately based on scope.
FAQ
Questions about BizPlus IVR
A standard cloud setup with a virtual number and IVR flow goes live in two to three working days. Toll-free provisioning and dedicated SIP trunks depend on carrier timelines, typically one to two weeks.
The rest of the suite
Pairs well with
Sales & Customer Engagement
BizPlus CRM
A sales CRM built for Indian mid-market teams — lead capture, pipeline discipline, quotations, follow-up automation and revenue analytics in one workspace.
Enterprise Resource Planning
BizPlus ERP
A modular ERP covering finance, inventory, purchase, sales, manufacturing, HR and payroll — GST-ready, multi-branch and built for Indian compliance.
Healthcare Information Management
Trio HIMS
A hospital information management system covering OPD, IPD, EMR, pharmacy, laboratory, radiology, operation theatre, billing and insurance claims.
Backup & Disaster Recovery
Altaro Backup
Backup and recovery for virtual machines, Microsoft 365, Windows Server, file servers and endpoints — deployed, monitored and restore-tested by our team.
Free consultation
See BizPlus IVR in action
We will walk you through the product using a slice of your own process, and give you an honest answer on fit, timeline and cost.