Why your dashboard is not being used
Most dashboards fail because they answer questions nobody asked, at a moment when nobody can act. Three fixes that change adoption immediately.
#bi#dashboards
Read Insights
Notes from the engineering desk
Architecture decisions, implementation lessons and honest opinions on enterprise technology — written by the people who ship it, not a content agency.
Securing a customer portal: the checklist we run before every launch
Not a theoretical OWASP lecture — the specific things we have actually found broken in portals built by competent teams.
#security#owasp
Read Migrating from Tally to a full ERP without losing a year
Tally is not the problem — outgrowing it is. A staged migration that keeps your books auditable throughout.
#tally#erp
Read How we estimate software projects (and where estimates go wrong)
Every estimate is a probability distribution pretending to be a number. Here is how we build ours, and the three things that reliably blow them up.
#estimation#project management
Read Designing IVR menus people do not hang up on
Abandonment is a design problem, not a capacity problem. What we changed to take one client's hang-up rate from 34% to 9%.
#ivr#customer experience
Read Multi-tenant or single-tenant? Choosing a SaaS data model
Shared schema, schema-per-tenant, or database-per-tenant. The choice is mostly about compliance and blast radius, not performance.
#saas#multi-tenancy
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